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Quick answers to the most common questions from our guests

Cancellation/Change of a reservation

  • Can I cancel or change my reservation through RoomHopper?

  • If I need to cancel my booking will I pay a cancellation fee?

  • Where can I find the cancellation policy of the hotel?

  • Can I cancel or change a Secret Deal or non-refundable booking?

  • How do I know that my booking has been cancelled?

Payments

  • I am entering my credit card details, when will I pay?

  • Does the hotel need a deposit or a payment in advance?

Property policies

  • What are the check-in and check-out times of a hotel?

  • I want to check out after the stated check-out time. What should I do?

  • I will be arriving earlier/later than the stated check-in time. Can I still check-in?